If you are having trouble checking your Members in for attendance at an event double check these three things (in this order) to help solve the issue:
- You cannot begin taking attendance until 30 minutes before the start time of the event. If it is more than 30 minutes prior to your event start time, you will need to wait to begin scanning in your Members.
- You did not invite Members to the event.
- When creating an event you can add a group of Members (Ex: Active Lifetime Members or Active New Members) or individual Members.
- If the QR code isn't showing up for one of your Members, they likely need to be added to the event.
- On the App go to the event in question
- Click the menu icon in the top right corner
- Click on Edit Event
- Click on the pencil next to where it says how many members were invited.
- Ensure that the groups you want invited are selected.
Groups are best practice, but if you have to invite individuals, click the Show Roster option and find your member in there. Then, click Submit and choose whether or not to send notifications to the relevant members.
