Our most recent upgrades to MCR requires clearing your cache and cookies on all browsers as well as logging out of and back into the mobile app. 

This article will walk you through how to do the following: 

  • Clear your cache and cookies on a desktop browser
  • Clear your cache and cookies on a mobile browser 
  • Log-Out and log back into the mobile app 

MCR Recommends using Google Chrome; our preferred browser. 

How to Clear your Cache & Cookies | Desktop Browser

What is Cache?

A cache (pronounced cash) is a reserved storage location that collects temporary data to help websites, browsers, and apps load faster. 

As with most robust platforms, between making frequent updates and caching our files so that your user experience is faster, this sometimes causes blank screens especially if you have not logged out in a while.  

It is best practice to logout and clear your cache often.

Chrome: Clear Browsing Data

In Google Chrome, clearing the browser cache is done via the Clear browsing data area in Settings or

MAC    Cmd + Shift + Delete

PC      Ctrl + Shift + Delete

From there, check Advanced, Cached images and files, Cookies and other site date and then CLEAR DATA.

Click here for an article on how to clear cached files on other browsers. 

How to Clear Cache & Cookies | Mobile Browser

Chrome: how to delete cookies in Chrome on your Android device

  1. On your Android phone or tablet, open the Chrome app.
  2. To the right of the address bar, tap on “More,” or what looks like three dots, and then select “Settings.”
  3. Tap on the “Privacy” category and then select “Clear browsing data.” 
  4. Here you can personalize your selections for which cookies to delete by selecting a specific time range.
  5. Once you have made your selections, you can then check “Cookies and site data.” Uncheck all the other items.
  6. Tap “Clear data.”

Chrome: how to delete cookies in Chrome on your iOS device 

  1. On your device, launch the Chrome app.
  2. At the top right, tap on the three dots, scroll down and then select “Settings.”
  3. Under settings, tap “Privacy” then “Clear browsing data.”
  4. Select “Cookies, site data,” and uncheck all other items.
  5. Tap on “Clear browsing data.”
  6. Then select “Done.

Safari: how to delete cookies in Safari on your iOS device

  1. Go into the Settings menu on your device.
  2. Scroll down to “Safari,” then “Advanced,” then “Website Data” 
  3. Tap on “Clear history and website data” to clear cookies.

How to Log-In/Out | Mobile App

If your mobile app is showing a blank screen this is a prompt that you need to log out and log back into the app. 

Follow these simple steps to get logged back into your MCR Mobile App!